Return and Processing Policy
Return and Processing Policy for Customers1. General Policy
1.1 Your satisfaction is of utmost importance to us, and we want to ensure a seamless experience for our local customers. Please take a moment to review our refund and processing policy.
2. Eligibility for Refund
2.1 Refund requests must be submitted within 7 days of the purchase date.
2.2 To be eligible for a refund, the following conditions must be met:
- The request is made before the order is shipped.
- The product/service is in its original condition.
- You have proof of purchase (order number, receipt, or invoice).
3. Refund Process Before Printing
3.1 To initiate a refund before the order is prepared, please contact our customer support team at weborders@txmaya.com . Provide your order number and a detailed explanation of the reason for your refund request.
3.2 After reviewing and approval of your request, we will process the refund, and a credit will be applied to your original payment method within 3-7 days.
4. No Refunds After the Order Shipped or Picked up
4.1 Once the order is printed, shipped, or picked up, we are unable to process refunds due to the personalized and irreversible nature of the product.
4.2 If you have any concerns about the product or service received after printing, please contact our customer support team, and we will do our best to address the issue.
5. Processing and Shipping Delays Due to Customer Error
5.1 Any delay in processing or shipping caused by customer errors, including but not limited to incorrect shipping information or design specifications, will extend the processing and shipping time.
5.2 Customers are responsible for ensuring the accuracy of their order details. Please double-check all information provided during the ordering process to avoid delays.
6. Late or Missing Refunds
6.1 If you haven't received a refund within the specified period, please check with your bank or payment provider.
6.2 If the issue persists, contact our customer support team at weborders@txmaya.com for further assistance.
7. Changes to This Policy
7.1 We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
8. Contact Information
8.1 For any questions about our refund and processing policy, please contact us at weborders@txmaya.com
