Refund and Processing Policy For Customer Checkout
Refund and Processing Policy1. General Policy
1.1 We prioritize your satisfaction and aim to provide a seamless experience. Please review our refund and processing policy before making a purchase.
2. Eligibility for Refunds
2.1 Refund requests must be submitted within 7 days of the purchase date.
2.2 To be eligible for a refund, the following conditions must be met:
The request is made before the order has been shipped or picked up.
The product is in its original, unused condition.
Proof of purchase is provided (e.g., order number, receipt, or invoice).
3. Refund Process
3.1 To initiate a refund, contact our customer support team at weborders@txmaya.com with your order number and reason for the request.
3.2 Upon approval, refunds will be processed to your original payment method within 3-7 business days.
4. Non-Refundable Items
4.1 Customized or personalized products are non-refundable once production has commenced, unless defective or not as described.
4.2 Digital products and services are non-refundable once delivered, unless defective or not as described.
5. Defective or Misrepresented Products
5.1 If you receive a defective product or one that does not match its description, contact us within 7 days of receipt.
5.2 We will arrange for a replacement or issue a full refund, including any applicable shipping costs.
6. Processing and Shipping Delays Due to Customer Error
6.1 Customers are responsible for providing accurate order details, including shipping information and product specifications.
6.2 Delays or additional costs resulting from customer errors will be the customer's responsibility.
7. Late or Missing Refunds
7.1 If you haven't received a refund within the specified period, first check with your bank or payment provider.
7.2 If the issue persists, contact our customer support team for assistance.
8 . Changes to This Policy
8.1 We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website and will apply to future purchases.
9. Contact Information
9.1 For questions about our refund and processing policy, contact us at weborders@txmaya.com
